Frequently Asked Questions
Everything you need to know about your Verb favorites.
Are Verb products cruelty-free and vegan?
Yes, all Verb products are certified cruelty-free by PETA. While the majority of our line is vegan, a few select products contain sustainably sourced honey or beeswax; please check the individual product pages for a full ingredient list.
What is your return policy?
We offer a 30-day return window for all products purchased directly from our website. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do your products contain sulfates, parabens, or gluten?
Verb products are formulated without harmful sulfates, parabens, or gluten. We believe in high-quality hair care that is accessible and safe for all hair types, including color-treated hair.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our reach to more countries in the near future, so stay tuned for updates.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within one hour of placing your order by contacting our customer service team, though we cannot guarantee changes once the order has entered the fulfillment stage.