Returns & Exchanges

We want you to love your hair care routine, which is why we offer a 30-day window for returns on all Verb products. If a formula isn't the right fit for your hair type, we'll make it right with a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and download your prepaid USPS shipping label instantly.

• 3.
  Pack Your Products

  Securely place your items in the original packaging or a sturdy box and attach the prepaid label to the outside.

• 4.
  Drop Off and Refund

  Drop your package at any USPS location; once received at our warehouse, your refund will be processed within 5-7 business days.